KCHC Annual Report and Accounts 2024-25 Spreads - Flipbook - Page 39
Governance
Fundraising governance
The Charity benefits from a loyal supporter base,
principally individuals or groups who have benefitted
from the care delivered by King’s College Hospital NHS
Foundation Trust. Income is received across a broad
spectrum, including individual donations, regular
donations from committed supporters, proceeds of
fundraising events, sponsored events (principally
sporting activities), and legacies.
We aim to ensure that supporters and members of
the public are afforded the highest levels of support,
respect, and protection. All fundraising staff are
trained in the Charity’s fundraising policies, which
include the following:
We are committed to providing the highest possible
level of supporter care to our individuals and
organisations who are generous enough to support our
work. We aim to achieve best practices in fundraising
by complying with a range of codes of practice and
standards. The Charity is a member of the Institute
of Fundraising and is registered with the Fundraising
Regulator, adhering to its Code of Fundraising Practice,
Fundraising Promise, and Fundraising Preference
Service. The Trustees are not aware of any failure
by the Charity, or by any person acting on its behalf,
to comply with fundraising standards or scheme for
fundraising regulation that the Charity has voluntarily
subscribed to.
• Our whistleblowing policy covers how staff or
volunteers can report a fundraising concern about
our fundraising activities.
We are committed to making decisions that are
in the Charity’s best interests and, ultimately, our
beneficiaries. Our ethical fundraising relationships
policy ensures we do not compromise on our purpose
and values when raising income. It is reviewed every
two years.
• The complaints policy sets out the process for
promptly responding to any complaint about our
work. In the last year, since we started using an
agency for private site and door-to-door fundraising,
we have received four complaints about this
particular activity that were successfully resolved.
No individuals have registered with the Fundraising
Preference Service to stop us from contacting them
during the year.
The Charity uses agencies to help us with some
aspects of our fundraising, including door-to-door,
private site, and telephone fundraising, as well as
the processing of donations to our website and the
collection of regular donations. We also benefit from
a charity lottery administered by a third party. The
agencies we use are thoroughly vetted and briefed
on the purpose of the Charity and the need for them
to comply with and meet the standards set out in the
Code of Fundraising Practice. Agency staff receive
training about the hospital’s work, the Charity’s
values, and our expectations regarding the standards
to be maintained. Oversight of their activities is carried
out through a combination of methods, including
meetings and mystery shopping.
• Comprehensive compliance with the Code relates to
using external organisations to fund the Charity.
• The Charity has a policy in place that sets out how it
protects vulnerable people and other members of
the public from behaviour that:
» Is an unreasonable intrusion on a person’s privacy;
» Is unreasonably persistent;
» Encourages responsible gambling;
» Places undue pressure on a person to give money or
other property.
• We recognise the importance of safeguarding the
personal data of our supporters and ensuring that
we have a legal basis for maintaining and processing
such data. This is set out in our privacy statement,
published on our website and periodically updated.
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